WEBSITE USER AGREEMENT
This Web Site is owned and operated by SRI LANKA TOUR OPERATORS, a company duly incorporated under the company laws of Sri Lanka, having its registered office at No 12 Dinewasa, Pinsirigama, Habarana in the Democratic Socialist Republic of Sri Lanka. By accessing and using this Web Site, you agree to be bound by the terms and conditions of use, set out herein below. The attached terms of online reservations (Mediation of drivers and vehicles) will apply, when you make your reservations online and shall form part and parcel of this Agreement. The Principals of Data Protection of SRI LANKA TOUR OPERATORS is also annexed hereto for your reference.
You (customer) may use this Web Site in accordance with these terms and conditions for lawful and proper purposes complying with all applicable laws, regulations and codes of practice in Sri Lanka or other jurisdictions from which you are accessing the Web Site.
In particular you agree you shall not post, transmit or disseminate any information via this Web Site which is or may be harmful, obscene or otherwise illegal.
Do not use this Web Site in a manner which causes or may cause infringement of the rights of others.
Do not use any software, routine, procedure or device to interfere or attempt to interfere with the operation or functionality of this Web Site, including but not limited to making available corrupt data, viruses via whatever means or interfere with its availability to others.
It is not allowed to change the appearance or the software code of this site. It is not allowed aswell to impose an unreasonable or disproportionately large load on the Website or related infrastructure.
It is not allowed to obtain unauthorized access to any of our networks. If Sri Lanka Tour Operator believes that you are in breach of any of these terms and conditions, we reserve the right to deny you access to this website, independently from any other legal frameworks applying.
Copyright and restrictions of use
All trade marks, service marks, copyright, database rights, and other intellectual property rights in materials on the website as well as the organization of this website belong to Sri Lanka Tour Operator. The logos of Sri Lanka Tour Operator must not be used, modified or adapted in any way without the prior written authorization of Sri Lanka Tour Operators.
The material on this Web Site and the underlying software codes may not be copied, modified, published, broadcast, distributed, linked to another Website, sold or transferred whole or in part without an express written permission of Sri Lanka Tour Operators. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.
Disclaimer, Limitation of Liability and Indemnity
This Web Site has been compiled in good faith by Sri Lanka Tour Operators. No representation is made or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information are free of bugs, viruses, worms, Trojan horses or other harmful components.
To the maximum extent permitted by law, Sri Lanka Tour Operators disclaims all implied warranties with regard to information, products, services and material provided through this Web Site.
This Web Site may contain links to Web Sites operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Sri Lanka Tour Operators inclusion of links to other Web Sites do not imply any endorsement of the material on such Web Sites and Sri Lanka Tour Operators does not accept any liability for their contents.
By accessing this Web Site you agree that Sri Lanka Tour Operators shall not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this Web Site. You further agree to indemnify, hold Sri Lanka Tour Operators harmless from liability and covenant not to sue Sri Lanka Tour Operators for any claims, damages/losses based on using this Web Site.
Modification of Terms
Sri Lanka Tour Operators may make improvements and/or changes in the products, services and prices described in this Web Site at any time without prior notice. Changes are periodically made to the Web Site. Sri Lanka Tour Operators may amend these terms by posting the amended terms on this Web Site. Continued use of this Web Site following such changes shall constitute your acceptance of such changes.
Age and Responsibility
You, the customer, affirm that you are of legal age (18 years and over; Article 3 paragraph 1 Age of Majority Act) and you possess the legal right and ability to enter into this agreement and use this site in accordance with all of the applicable terms and conditions. In the use of this website, you may be asked to state your personal data and bank account information. Herby, you are obliged to state exclusively true and legal information. Sri Lanka Tourist Operator can not be held liable for any misuse of your personal data including, without limitation, all use of your account by others including minors living with you.
Sri Lanka Tour Operators is using a secured Web Site for transaction of personal data communicated. We do not capture personal information without your knowledge or your permission. You will only be asked to provide personal information when you are taking advantage of this site’s interactive products and services.
Sri Lanka Tour Operators is free to use, reproduce, disclose and or distribute the information, ideas, know-how in your feedback to others without limitation and for any purpose whatsoever.
This Agreement constitutes the entire terms governing your access to dealings with and use of this Web Site. Separate arrangements may attach to products or services you obtain, purchase or use from the site. You can find details of these terms under those particular products or services, or from the service providers.
The laws of the Democratic Socialist Republic of Sri Lanka govern the use of this Web Site and you irrevocably submit to the non-exclusive jurisdiction of the courts of Sri Lanka. Sri Lanka Tour Operators reserves the right to bring proceedings against you in the country of your residence.
The Principles of data protection
Sri Lanka Tour Operators takes the protection of your privacy and your personal data very seriously. We would therefore like to explain what data we collect, what we use it for and how we protect your data. These data protection principles do not apply to Websites that may be accessed by clicking on hyperlinks on main web pages.
1. General information on data protection and the purpose of data storage
Whenever you (customer) make a tour reservation, using Sri Lanka Tour Operators Web Site, we collect the data that we require to make the reservation, particularly your name, telephone number, e-mail address and your arrival and departure dates.
General questions may be addressed to us using the contact field. In order to be able to process your enquiries, we collect your contact details. This data is deleted again once the enquiry has been dealt with.
Whenever you make a reservation using Sri Lanka Tour Operators Web Site, your reservation details are passed onto your chosen accommodation and Chauffeur Tourist Guide to enable the reservation to be made. Apart from this, your data is not passed on to any third parties. Under no circumstances Sri Lanka Tour Operators Web Site will sell or lend out your contact details. In exceptional circumstances, legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations.
2. Information on data protection
All data you provide to Sri Lanka Tour Operators website is encoded and transmitted using the SSL (Secure Sockets Layer) protocol. This is a tried-and-tested system used by browsers the world over to encrypt data automatically before transmitting it to the intended recipient.
We apply Sri Lanka Tour Operators Web Site’s strict safety standards for our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of and unauthorized access to your data.
Cookies are small pieces of information that your browser stores on your computer’s hard disk. They simplify reservation by automatically calling up frequently used data on sites you have already visited. You can set your computer not to store any cookies on your computer. However, this may prevent you using some of the functions we offer.
You may ask to see your stored personal data at any time. You also have the right to correct, delete or (in the case of incorrect data) bar such data. Contact details should be amended under Sri Lanka Tour Operators Web Site. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted.
General terms and conditions
All rates are quoted in United States Dollars, or in equivalent currency including local currencies. The rates include Value Added Tax (VAT) (15%), Tourism Development Levy (TDL) (1%) and service charge (10%) where applicable. Rates are per two persons, sharing a double room (a supplement for single room is applicable).
If any taxes are revised, including VAT, the rates quoted will be revised accordingly.
Discount for children from 2-12 years, sharing parents room.
Discount for 3rd person in a double room: 10%. Please note that the extra bed in a triple room could be a foldable one and could roll away.
Due to all international flights arriving at Colombo airport, this will be the starting and final destination for every individual tour, tour package and Chauffeur guide service. It is possible to get picked up at a different location or end the tour elsewhere. However we will have to charge you the rate for he transfer of the vehicle and Chauffeur guide back to Colombo.
Special room requests
Accommodations of various types are available in different categories, standard (3 stars), comfort (4 stars), luxury (5 stars) and royal (5 stars+). Depending on the type of the trip, tent nights may also be included in the itinerary, e.g. on a trekking trip. These fall into the standard category and are marked as such.
Room locations, interconnecting /adjacent rooms, double/twin beds, smoking rooms & non smoking rooms etc are available in some accomodations. Please inform us about your wishes when the booking is made. We will pass on your request to the hotel but cannot guarantee that it will be considered.
For financial security reasons, we will only be able to make reservations once you have confirmed your booking by transferring a deposit of 30% oft he tour package price (for more information see below).
The prices include:
The prices do not include:
The booking is based on the availability of the accomodation and the guide/vehicle at the time of forwarding the deposit.
Optional excursions and additional services can be provided. They will be charged additionally.
We aim to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, but they may cause cancellation charges.
Visits to wild life parks will be at the visitors own risk.
We expect suitable behaviour at all times. If, in the opinion of our representatives or suppliers, your behaviour could cause danger to yourself or others, damage or persistent offence (including racism), you will be informed of the fact, and your booking may be terminated without compensation. You may also be held responsible for willful damage.
We are fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (eg. hotel manager) and our customer care department. If matters are not satisfactorily resolved, you must notify us within 24 hours, by e-mail, in a further effort to rectify the situation amicably. We provide you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
Safari vehicles (non air-conditioned) available are very basic with basic insurance cover (not comprehensive as in the case of vehicles used for tours).
Unforeseen escalation in fuel prices, new taxes/levies on transportation services or any hikes in entrance fees, any large tax hikes and new levies shall be billed accordingly with reasonable prior notice.
Sri Lanka Tour Operator is acting as a mediator between external service providers, including hotels, lodges, restaurants, transport providers, professional guides, air charter services, boating, rafting, kayaking, bush walking, trekking and climbing activities. All bookings with Sri Lanka Tour Operator are therefore subject to the limitations of liability imposed by the external operators/suppliers involved in your travel arrangements and Sri Lanka Tour Operator is not responsible for the failure of any component of the holiday for which we do not have direct responsibility.
We accept responsibility for ensuring the holidays which you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
We work with different operators and service providers for accommodation or other services and facilities which you will be using and changes may occur. On occasion especially during low season, certain facilities may not be open or available due to maintenance, weather conditions, power cuts, and lack of demand or for other reasons. In such circumstances we cannot be held responsible for advertised facilities being unavailable. There may be instances where alternative accommodation or services may need to be provided. In such instances we will ensure this is of a similar or superior standard.
In cooperation with the external providers and our partners, however, we always strive to ensure the smooth running of your journey.
We assume no responsibility for any loss, damage to baggage, property or for injury, illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc. or any other loss arising from or pursuant to your travel arrangements.
Passports and Visas
All travellers must be in possession of a valid passport and relevant visas. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities. Please refer to your nearest Sri Lankan Consulate for more information regarding visa requirements. All passports require at least 6 months validity. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of the authorities will be your sole responsibility.
All vehicles and drivers mediated by Sri Lanka Tour Operators have personal passenger insurance under Sri Lankan law. This is not comparable to the European insurance conditions. The coverage in case of damage is very low. This is the case with all Chauffeur Tourist Guides in Sri Lanka. A tour operator liability insurance according to European standard is not available in Sri Lanka.
We expressly point out that our customers book and travel at Sri Lanka Tour Operators at their own risk and danger.
Sri Lanka Tour Operators accepts payments in Sri Lankan Rupees (Rs/LKR), Euro or Dollar (USD) only.
The minimum rental period is 3 days.
Upon receipt of the booking confirmation, we ask for immediate deposit of 20% of the travel price.
20 days before departure we ask for full payment of the trip.
Due to currency regulations in Sri Lanka, credit card charges cannot be made in foreign currency. Sri Lanka Tour Operators will therefore apply the daily exchange rate on the day of your payment and convert our guaranteed rate of United States Dollars to Sri Lankan Rupees. Your credit card company may however charge your account with the daily exchange rate applicable on account date.. Sri Lanka Tour Operators cannot be held accountable for any differences due to different exchange rates applied by different financial institutions and/or different dates. Refunds for price fluctuations are not possible since our charge is based on the exchange rate applicable on the day of payment.
There is a 3% charge for payments made by credit cards, debit cards or an online payment gateway.
Customers must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring further change to cover bank charges. We will specify all local bank charges on the receipt. There will be no additional postage fees, booking fees or hidden charges.
Exchange rates are based on live on-day-rates at time of booking. Please note that Sri Lanka Tour Operators is not liable for any foreign exchange losses/incomes due to transactions/reimbursements, regardless of the credit/debit card currency.
You can also hand over the remaining amount to your driver in cash. This is common practice in Sri Lanka. The driver will receive half of the agreed balance on arrival and at the end of the journey. One week before arrival you will receive the contact details of your driver.
– 30 days before departure or less – 100% cancellation charge.
– Between 60 days and 30 days – 50% cancellation charges
– Above 60 days – No cancellation charges
We do not normally refund for no-shows.
You should check whether your travel insurance policy covers you for refunds.
Owner of the homepage : Responsible for the content
Singhara De Silva / No 12 , Dinewasa, Pinsirigama, Habarana